Please have a read of the facts and questions below before getting in touch. If your question is not answered here feel free to get in touch on the contact page.
I paid for a kit but can't use it, where is it?
It can take awhile for your purchase to be activated as it manually has to be put into the system. It could take 10 minutes or it could take over 24 hours. Just be patient and your new kit/rank should be available as soon as possible!
I was banned, can I get a refund?
Unfortunately you will not be able to get a refund, however if you believe you was wrongfully banned then you can appeal over at the forums.
I put in the wrong details where my Steam URL should be, what do I do?
Don't panic, just get in touch over at the contact page and correct the order. To get your Steam URL you will need to right click on your Steam profile and click 'copy page URL'.
I don't live in the UK, can I still pay?
You pay through PayPal which will convert it. So yes!
Is it possible to trade items for a kit?
Unfortunately at this time you can't. PayPal is the only available payment option.
The server says it has 38/40, why can't I join?
The server has reserved slots which is why this happens. If you would like to buy a reserved slot it can be bought here.
Do I have to buy a kit to play on the server?
Absolutely not! Anyone can join for free and roleplay as what they want. Free kits on the server are available to use. To see what kits you can use just type the command in chat /kits.
Do the servers require a password?
The servers don't require a password to play on them.